How Can We Help?
Why do I have to pay a deposit when I have not received a service?
Your deposit secures your spot and time. We try to avoid as many no-call/no-show clients as much as possible. This is unfair to the braider as well as other clients who may have inquired about that specific appointment date and time. Your deposit is not an additional fee and will be applied to your total balance.
When is the deposit due?
Your deposit is due immediately upon booking or your appointment will not be confirmed.
Which payment methods do you accept?
Currently, all deposits are accepted via Paypal, Cashapp, and Zelle prior to your appointment. However, you can pay the balance of your invoice in these payment methods as well as cash.
What is the cancellation policy?
To avoid a cancellation fee of $25, you will need to cancel your appointment no later than 24 hours ahead of time.
Do you provide hair?
Yes; hair is provided for all braiding services. Please indicate your hair color if anything other than a 1B.
Do I need to wash my hair before arrival to my appointment?
Yes; please wash and blow dry your hair so that it can be easily braided. However, if you would like our braider to wash and blow dry your hair, you must indicate that upon booking. No exceptions!
Can I bring my daughter/son, sister/brother, boyfriend/girlfriend etc.?
No. Additional guests are not allowed unless being serviced.
Is there a grace period?
There is a 15-minute grace period for ALL services. After 15 minutes, you will be billed a $20 late fee and then it will be at our discretion to continue your appointment.
Can I change the style that I want?
If you decide that you want to go with another style, you must notify us 72 hours in advance. You will not be able to change your style when you arrive to your appointment.
Please note: We have the right to refuse any customer or service if any policy is violated. If you have any questions, please feel free to contact us.